Policies

US Shipping

Most orders are shipped within 24 hours. Large, oversized, and heavy items are subject to added freight charges. FedEx Ground Home Deliveries are subject to additional freight charges as well. 

International Shipping

International orders are shipped via USPS First Class International Mail. Large packages or packages weighing over 4lbs. must be sent via USPS Priority International Mail. International orders are subject to additional freight fees based upon destination and/or package size/weight. If an additional freight fee is needed, an invoice will be sent to the purchaser.

  • *Orders sent via USPS First Class International Mail DO NOT include insurance or tracking, if your package is lost/stolen/un-deliverable you will NOT receive a refund*
  • *USPS Priority Mail includes insurance and tracking. This method will require additional freight charges. Please leave a note when checking out if you desire this service* 

We Offer the Following Shipping Options

FedEx Ground Commercial / Home Delivery

  •  If you need expedited shipping, please leave a note and we will do our best to accommodate. Expedited shipping may incur additional charges. 

Returns

Items may be returned within 10 days of purchase in new condition. Returned items are subject to a 20% restocking fee. Return shipping will not be refunded unless item is defective. No returns will be accepted after 10 days from the purchase date.

Overlay/Keypad Installation Warning

  • Removing the adhesive backing and/or anti-tamper sticker voids warranty.
  • DO NOT peel the backing from the new overlay and/or keypad without testing first.
  • Test functionality before completing the installation, ensuring that the keypad is placed on a solid surface. DO NOT press on keypad buttons without being placed on firm surface as domes/keys may become compromised.
  • If the same symptoms occur as with the original part, further troubleshooting will be required to determine the source of the problem.

Payment Methods

We accept PayPal, Visa™, MasterCard™, American Express™, Discover™, JCB™, Diners Club™ and Apple Pay™